Refund Policy for Nano Banana 2

Last Updated: November 6, 2025

1. Overview

At Nano Banana 2 (nanobanana2ai.pro), we are committed to customer satisfaction and transparency. This policy outlines the conditions under which refunds for purchased credit packs are handled. Due to the computational costs associated with AI generation, our refund policy has specific limitations.

2. General Policy

Our services are delivered digitally and incur immediate, irreversible costs. Therefore, all purchases of credit packs are considered final and are non-refundable, except under the specific circumstances outlined below.

3. Eligibility for a Refund

A refund may be considered only under the following conditions:

• Technical Failure: If you purchased a credit pack but the credits were not successfully added to your account due to a verifiable technical error on our part.
• Billing Error: In the case of a demonstrable billing error, such as a duplicate charge for the same transaction.

To be eligible, you must report the issue to our support team within 7 days of the transaction date.

4. Non-Refundable Situations

We do not offer refunds for:

• Unused Credits: Any remaining or unused credits in your account are non-refundable. We encourage you to purchase credit packs that align with your expected usage.
• Satisfaction with Generated Content: AI generation is probabilistic and may not always produce the desired or expected output. We do not provide refunds based on dissatisfaction with the results.
• Forgetting to Cancel a Subscription: If subscription plans are offered, it is your responsibility to manage your subscription. Refunds will not be issued for recurring charges that occurred before you canceled.
• Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund for any unused credits.
• Change of Mind: Purchases made by mistake or due to a change of mind are not eligible for a refund.

5. How to Request a Refund Review

If you believe you are eligible for a refund based on the criteria in Section 3, please follow these steps:

1. Contact Support: Email our support team at [email protected].
2. Provide Details: Include your account email, the transaction ID or order number, and a detailed description of the technical failure or billing error. Please provide screenshots if possible.
3. Review Process: Our team will review your request within 5-7 business days. We will investigate the issue and notify you of our decision via email.

If a refund is approved, it will be processed back to your original method of payment within 7-10 business days.

6. Policy Changes

Nano Banana 2 reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new policy.

7. Contact Information

For any questions about this policy, please contact us at [email protected].